Shipping policy

1. Domestic Shipping

We offer nationwide shipping across Egypt through our logistics partner, J&T Express Egypt. Orders are processed and dispatched within 1–2 business days. Delivery usually takes between 1–5 business days, depending on your location.
• Service Coverage: All Egyptian governorates (except North Sinai).
• Delivery Times: 1–5 business days after dispatch.
• Weight Limit: Up to 30 kg per shipment.
• Pickup Services: Available upon request. Our courier will collect your package from your specified address.

2. International Shipping

We also provide international shipping to selected countries. Delivery time and availability may vary based on destination and customs regulations.
• Estimated Delivery Time: 7–15 business days.
• Duties & Taxes: The recipient is responsible for any import duties, taxes, or customs fees.

3. Shipping Fees

Shipping costs are calculated based on the greater of actual weight or volumetric weight (Length × Width × Height ÷ 5000). Additional charges may apply for remote areas or oversized packages.

You can use our website’s shipping calculator during checkout to estimate shipping fees before placing your order.

4. Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS. You can track your order status in real-time on our website or mobile app.

5. Prohibited Items

For safety and legal reasons, certain items cannot be shipped. These include but are not limited to:
• Flammable or explosive materials
• Liquids
• Firearms or ammunition
• Live animals
• Perishable food items
• Currency, precious metals, or valuable jewelry

Please ensure your shipment complies with all shipping regulations.

6. Delivery Issues

If your package is delayed, lost, or damaged during transit, please contact our customer support within 5 working days of the expected delivery date. We will assist you in filing a claim with the carrier.

7. Customer Support

For any shipping-related inquiries, please contact our support team via email, phone, or our contact form. We are here to help with tracking, order changes, or claims.